Terms and conditions

Version 2.0 · effective from 17 October 2026

These General Terms and Conditions apply to purchases in the junai.life online shop. Please read them before you buy. You can save or print them at any time.

In brief

This is a summary of the most important points. The full text of the terms is what binds us.

• Withdrawal from the contract: you can withdraw within 14 days of receiving the parcel without giving a reason. You do this in My Junai with the button "Withdraw from the contract", by e-mail, or with the form in the annex. Products in sealed packaging that you open after delivery cannot be returned for health protection and hygiene reasons. You pay the cost of returning unopened products yourself. We refund your money within 14 days at the latest.
• Defective products (complaints): we are liable for a defect that already existed at delivery for 2 years from delivery. Please notify us of the defect within 2 months of the day you notice it. You can submit a complaint in My Junai. We handle it free of charge, including postage.
• Subscription: there is no minimum term and no notice period. You can cancel, skip, postpone or pause it in My Junai, at the latest the day before the next charge. We notify you in advance of every charge.
• Prices: they include the VAT of the country to which we deliver. Delivery costs and any surcharges are shown before you place the order.
• Food supplements are not medicines and are not a substitute for a balanced diet. The suggestions of JunAI Match and Coach are not medical advice.
• Contact: hi@junai.life, +386 59 089 670.

What	Deadline
Withdrawal from the contract	14 days from receiving the parcel (for a subscription, from receiving each shipment)
Returning the goods after withdrawal	14 days from the statement of withdrawal
Refund after withdrawal	within 14 days of receiving the statement of withdrawal at the latest
Liability for defects (lack of conformity)	2 years from delivery
Notice of a defect	2 months from the day you notice the defect
Remedy of the defect (replacement)	within 30 days of the complaint at the latest
Refund in case of a complaint	within 8 days of receiving the returned products at the latest
Changes to and cancellation of a subscription	until the end of the day before the charge
Reminder before a subscription charge	5 days before (card) or 3 days before (cash on delivery)

Contents

1. Who we are and to whom the terms apply
2. Definitions
3. My Junai user account
4. Products and food supplements
5. Prices, VAT and currencies
6. Discounts, coupons, promotions and display of reduced prices
7. Order and conclusion of the contract
8. Payment methods
9. Delivery
10. Subscription
11. Right of withdrawal
12. Defective products (lack of conformity) and complaints
13. Complaints and dispute resolution
14. Invoices and purchases for businesses
15. Refer a Friend programme
16. Product reviews
17. JunAI Match, JunAI Coach and other informational tools
18. Liability
19. Use of the website, content and reporting illegal content
20. Data protection and communications
21. Wholesale (B2B)
22. Governing law and jurisdiction
23. Changes to the terms and transitional provisions

Annex: Withdrawal form

1. Who we are and to whom the terms apply

1.1 The junai.life online shop is operated by:

• Junai, nutricionistični inženiring, d.o.o. (short: Junai d.o.o.)
• Dunajska cesta 5, 1000 Ljubljana, Slovenia
• Company registration number: 9808434000
• VAT identification number: SI21743711 (we are a VAT payer)
• Registration: Slovenian Business Register (AJPES)
• Bank account (IBAN): SI56 0292 4026 6246 273 (NLB d.d.)
• Representative: Domen Česnik, director
• E-mail: hi@junai.life
• Telephone: +386 59 089 670 (you only pay the usual cost of a call with your operator)

Hereinafter we are referred to as "Junai" or "we".

1.2 The terms govern the purchase of products in the junai.life online shop in all languages and in all countries to which we deliver. They also govern the use of the My Junai account, the subscription, the Refer a Friend programme, reviews, and the JunAI Match and JunAI Coach tools.

1.3 Additional promotion terms may apply to individual promotions. They are published alongside the promotion. If the promotion terms differ from these terms, the promotion terms apply, but never to the detriment of your statutory rights.

1.4 If you buy as a consumer, these terms do not take away the rights that the law gives you. A provision that would conflict with mandatory consumer protection rules does not apply. The law applies instead.

1.5 Supervision: our dealings with consumers are supervised by the Market Inspectorate of the Republic of Slovenia, and food supplements by the Administration of the Republic of Slovenia for Food Safety, Veterinary Sector and Plant Protection. In other countries the competent authorities there are also responsible.

2. Definitions

• Consumer is a natural person who buys for purposes outside their trade, business or profession.
• Buyer is anyone who places an order. This is a consumer or a business.
• Order is the buyer's offer to purchase products, placed in the online shop.
• Subscription is a contract under which we send you products regularly and charge you at the frequency you choose, until you cancel the subscription.
• My Junai is your user account on junai.life.
• Business day is a day from Monday to Friday, excluding public holidays and non-working days in Slovenia.

3. My Junai user account

3.1 You can buy as a guest or with a My Junai account. You need an account for a subscription. It is created when you buy a subscription, or you can create it yourself.

3.2 In My Junai you can see your orders, invoices and subscriptions. There you can manage your subscription, withdraw from the contract, submit a complaint and change your details.

3.3 Make sure your details are correct and your password is secure. If you suspect misuse of your account, write to us immediately.

3.4 You can delete your account at any time. Cancel any active subscriptions before deleting it. Data that we are required by law to keep (for example invoices) we keep in accordance with the Privacy Policy.

3.5 We may temporarily disable or close an account if someone uses it in breach of these terms or the law. Examples are fake orders, misuse of coupons or referrals, and repeatedly uncollected parcels. We will notify you and state the reason. Your rights under contracts already concluded remain unchanged.

4. Products and food supplements

4.1 The main characteristics of a product are stated on the product page. These are the composition, nutritional value, recommended daily dose, method of use, warnings, allergens, net quantity, and the details of the manufacturer or food business operator. This information is available before purchase to the extent required for distance sales of food by Regulation (EU) No 1169/2011. The expiry date is stated on the product you receive.

4.2 Images are illustrative. The packaging may differ, for example because of a new batch or an updated label design. The information on the label of the product you receive is binding.

4.3 Most of our products are food supplements. For them the following applies:

• A food supplement is not a medicine and is not intended to prevent, treat or cure disease.
• Food supplements are not a substitute for a balanced and varied diet and a healthy lifestyle.
• Do not exceed the recommended daily dose.
• Keep out of the reach of children.
• If you have health problems, take medication, are pregnant or breastfeeding, consult a doctor or pharmacist before use.

4.4 Follow the instructions and warnings on the label. Store the product as stated on the label.

4.5 Information on the compliance and analyses of the products is available at qr.junai.life/compliance.

4.6 We sell products in quantities suitable for personal use. For larger quantities for resale, see Article 21.

5. Prices, VAT and currencies

5.1 Prices are final prices including VAT. We charge VAT at the rate of the country to which we deliver. The rate may therefore differ depending on the country of delivery.

5.2 The currency is shown in the shop for your country. This is EUR or a local currency, for example CZK or PLN. We issue the invoice in the currency of the order. Prices in currencies other than EUR are set in advance and are fixed. You bear any exchange rate differences or conversion charges applied by your bank or card issuer.

5.3 Delivery costs and any surcharges (for example for cash on delivery) are shown in the cart and in the order summary before you place the order. We do not charge costs that were not shown to you before you placed the order.

5.4 The price shown when you place the order applies. We may change prices for future orders. Changes do not affect orders already placed. For subscription prices, see 10.6.

5.5 If a price is substantially wrong because of an obvious technical or printing error (for example €0.49 instead of €49), we will inform you. We will offer you the purchase at the correct price or cancellation of the order free of charge. If you have already paid, we will refund your money immediately.

5.6 From time to time we test different versions of the shop, including different offers or surcharges (A/B tests). The version is assigned at random and not on the basis of your profile or behaviour. In every case you see the final price with all surcharges before you place the order.

6. Discounts, coupons, promotions and display of reduced prices

6.1 Reduced prices: for a promotional price we also state the lowest price that applied to the product in the 30 days before the reduction. The percentage discount is calculated against that price.

6.2 Subscription and bundle prices: for a subscription, a crossed-out price may also be shown. This is the price of the same product in a one-time purchase. For bundles, the total price of the products bought individually is also shown. These are comparisons with our other offer, not time-limited price reductions.

6.3 Coupons:

• You can use one discount code per order.
• Each code has its own conditions: validity, countries, products, number of uses and the like. For example, a first-purchase coupon can be used once per customer and requires you to be logged in to your account.
• Coupons cannot be exchanged for cash.
• Coupons cannot be combined with bundles and quantity benefits (for example 1+1, 2+1 or 2x/3x) or with discounts on promotion pages, unless expressly stated otherwise.
• A coupon can be combined with a general product discount and with the benefits of the Refer a Friend programme.

6.4 Promotions: a promotion and a coupon cannot be combined. If both apply in the cart, the system automatically applies the benefit that is more favourable to you. The conditions of each promotion (duration, products, who it is intended for, limitations, gifts) are published alongside the promotion. For a subscription, the promotional discount applies to the first shipment, unless the promotion states otherwise.

6.5 Gifts with a purchase are free of charge and cannot be exchanged for cash.

6.6 Withdrawal and quantity-based benefits: if you withdraw from only part of the order and as a result no longer meet the condition for the benefit, we refund the amount you actually paid for the returned products. We charge the products you keep at the price that applies without that benefit. This applies provided that this was clearly stated in the promotion. If you return all the products covered by the benefit, we refund the full amount paid.

7. Order and conclusion of the contract

7.1 You can conclude the contract in Slovenian or in the language of the website on which you are buying.

7.2 The purchase takes place in these steps:

1. You add products to the cart. You choose a one-time purchase or a subscription and, for a subscription, the frequency.
2. You enter your delivery and invoice details. If you wish, you enter company details and a discount code.
3. You choose a payment method.
4. Before placing the order you check the summary: the products, the price, delivery costs and surcharges, and the total amount. For a subscription you also check the frequency and the amount of future charges. You can correct any entries by going back to the previous step or by changing the cart.
5. You place the order by clicking the button "Order and pay", or "Order with obligation to pay" for cash on delivery. By clicking you confirm that the order entails an obligation to pay.

7.3 By placing an order you make a binding offer to buy. The contract is concluded when we send you an e-mail confirming the order. For payment by card or another online payment method, the confirmation depends on successful payment. If the online payment is not successfully completed, we will remind you of it. An unpaid order is automatically cancelled after 4 days.

7.4 The order, the invoice and these terms are stored electronically by us. If you have an account, the order is accessible in My Junai. You receive the order confirmation by e-mail. The current version of the terms is always published on this page. We will send you, on request, the version that applied when you made your purchase.

7.5 We cannot fulfil an order if the product is out of stock, if delivery to the selected address is not possible, or if there is a justified suspicion of misuse (for example false details or misuse of a payment method). In that case we will notify you immediately. We will refund the amount already paid within 14 days at the latest.

7.6 We are not bound by any codes of conduct.

8. Payment methods

8.1 The payment methods available for your country, currency and type of purchase are shown at checkout. Restrictions on payment or delivery are shown at the latest at the start of the ordering process. They may include:

• payment cards, Apple Pay and Google Pay;
• other online payment methods through the payment provider Stripe that are shown at checkout (for example Link, SEPA direct debit or local payment methods);
• cash on delivery in countries where it is available.

8.2 Online payments are processed by Stripe. We do not store your card details. For an online payment, the amount is charged when you place the order. For a subscription, the payment method is securely stored with Stripe for future charges. For a subscription, only methods that allow recurring charges are available: card (including Apple Pay and Google Pay), Link and SEPA direct debit (iDEAL and Bancontact are converted into a SEPA mandate).

8.3 Cash on delivery:

• You pay the amount to the delivery service when you receive the parcel.
• We issue the invoice when you receive the parcel.
• For cash on delivery we may charge a surcharge for the cost of collecting payment: at most €0.99, CZK 25 or PLN 4.99. The surcharge does not exceed our actual costs of this payment method. If a surcharge is charged, it is shown when you select the payment method and in the order summary before you place the order.
• We do not charge the surcharge for subscription shipments.
• If a buyer twice fails to collect a cash-on-delivery shipment, we may disable cash on delivery for their account. Other payment methods remain available.

9. Delivery

9.1 We deliver to the countries that you can select at checkout. Shipments to Slovenia are delivered by Pošta Slovenije, to other countries by Packeta with partner delivery services.

9.2 Delivery time:

• We usually dispatch the parcel within 1 business day of order confirmation.
• In Slovenia the delivery service usually delivers it within 1–2 business days of dispatch.
• For other countries the approximate delivery time is shown at checkout.
• Unless otherwise agreed, we deliver within 30 days of conclusion of the contract at the latest.
• If we are late, you can set us a reasonable additional period. If we still do not deliver within that period, you can withdraw from the contract and we refund all payments to you.

9.3 When we dispatch the parcel, we send you a tracking number.

9.4 Delivery costs are shown in the cart. Above the threshold shown in the cart, delivery is free. The threshold may differ by country and may be lower for orders with a subscription. The amount after discounts is taken into account.

9.5 We bear the risk of loss of or damage to the parcel until you or a person you designate receive it. If the parcel does not arrive or is damaged, notify us as soon as possible, preferably with a photograph. We will send you replacement products or refund the purchase price free of charge. You do not lose your rights because of later notification.

9.6 Uncollected shipment: if you do not collect the parcel and it is returned to us, we will contact you. We will agree on re-sending or on a refund of the amount paid. In a refund we may deduct the actual costs of the original delivery and of the return of the parcel, unless the non-collection was our fault. For subscriptions, see 10.9.

10. Subscription

10.1 What a subscription is: we send you selected products regularly and charge you for them, until you cancel the subscription.

• A subscription has no minimum term and no notice period.
• The subscription price is, as a rule, lower than the price of a one-time purchase. The discount is shown at the product and in the cart.

10.2 Shipping rhythm:

• When the contract is concluded, you pay for the first shipment.
• The first renewal is 25 days after the order. This way the shipment arrives before your product runs out.
• After that the subscription renews every 30 days.
• For each product you choose whether you receive it at every renewal, every second renewal or every third renewal (approximately every month, every 2 months or every 3 months).
• Before completing the purchase you see the amount of the first shipment and the amount of future shipments.

10.3 Payment:

• For payment by card or another stored payment method, we charge the amount of the shipment on the renewal day, as a rule in the morning. We then dispatch the shipment.
• For a subscription with cash on delivery, you pay for each shipment when you receive it.

10.4 Reminder: before every renewal we send you an e-mail with the date, contents and amount of the shipment. For payment by card we send it 5 days before, for cash on delivery 3 days before (also by SMS where necessary).

10.5 Managing in My Junai: until the end of the day before the renewal you can:

• postpone the next shipment (by 60 days at most after the regular date) or send it immediately;
• skip the next shipment (not twice in a row);
• pause the subscription for 1, 2 or 3 months; after the break it resumes automatically, and you can end the break at any time;
• change the frequency, products, address or payment method;
• cancel the subscription. Cancellation takes effect as soon as you confirm it. You receive a confirmation by e-mail. When you cancel, we may ask you for the reason or offer you another option, for example a pause. You can always complete the cancellation without giving a reason.

You can also cancel the subscription by e-mail at hi@junai.life. The cancellation takes effect when we receive it. A cancellation received on the renewal day takes effect from the next renewal. For a shipment that was already charged that day, you have the right of withdrawal under Article 11.

10.6 Subscription price: the price of a product in a subscription remains as it was when the subscription was concluded or when the product was added. If we wished to change it, we will notify you by e-mail at least 30 days before the renewal at which the new price would start to apply. Until then you can cancel the subscription free of charge. General price changes and promotions in the shop do not affect an existing subscription, unless we expressly state so.

10.7 Failed payment: if a charge fails, we automatically retry it after 1 hour, after 8 hours, and then every 3 days. We notify you by e-mail of every failed attempt so that you can update the payment method. After 4 consecutive failed attempts the subscription is cancelled automatically. We do not dispatch the shipment until it is paid.

10.8 Withdrawal for a subscription: you can withdraw from the subscription contract within 14 days of receiving the first shipment. In addition, you can also withdraw from each individual subscription shipment within 14 days of receiving it, under the conditions of Article 11.

10.9 Uncollected subscription shipment with cash on delivery: if you do not collect a shipment, we temporarily pause the subscription and ask you whether you wish to continue. You can continue by paying by card. You can continue with cash on delivery once more. If you do not reply, the subscription remains paused and we do not send further shipments.

10.10 We can also cancel the subscription: with at least 30 days' notice (for example if we discontinue a product) or immediately in case of misuse. In that case we refund shipments that were already paid for but not dispatched.

11. Right of withdrawal

11.1 As a consumer you can withdraw from the contract within 14 days without giving a reason. The period starts on the day you or a person you designate (not the carrier) receive the parcel. If the order arrives in several parcels, the period runs from receipt of the last one. You can also withdraw from the contract before delivery.

11.2 How to withdraw: send us an unequivocal statement that you are withdrawing from the contract. To meet the deadline, it is sufficient that you send the statement before the period expires. You can make the statement:

• in My Junai, at the order, with the button "Withdraw from the contract" (you can select the whole order or individual products);
• by e-mail at hi@junai.life;
• by post to Junai d.o.o., Dunajska cesta 5, 1000 Ljubljana, Slovenia.

You can use the form in the annex, but it is not mandatory. We will immediately confirm receipt of your statement by e-mail, with the date and time of receipt.

11.3 Exception – sealed products: our products are food supplements in sealed packaging (for example protective foil under the cap, a tamper-evident ring or a sealed pouch). Once the seal has been broken after delivery, the product can no longer be returned for health protection and hygiene reasons. For such a product the right of withdrawal ceases. For unopened products the right of withdrawal applies in full. For products in a bundle, the exception applies to each opened product separately.

11.4 Returning products: send the products back at the latest within 14 days of the statement of withdrawal to Junai d.o.o., Dunajska cesta 5, 1000 Ljubljana, Slovenia. Write the order number on the parcel. You bear the direct cost of returning the goods. We recommend a shipment with tracking. You do not need the original packaging, but it is advisable to protect the products for transport.

11.5 Refund:

• We refund all payments received without undue delay and at the latest within 14 days of receiving the statement of withdrawal. This includes the cost of standard delivery, but not additional costs if you chose a more expensive delivery method than the cheapest standard one.
• We may withhold the refund until we have received the products or until you send us proof that you have sent them back.
• We refund the money using the same payment method that you used.
• For cash on delivery we refund it to your bank account (IBAN) that you give us.
• For partial withdrawal, see also 6.6.

11.6 Diminished value: you are liable only for any diminished value of the product resulting from handling other than what is necessary to establish its nature and characteristics. An example is a damaged label or packaging caused by improper handling.

11.7 The right of withdrawal under this Article belongs to consumers. For buyers who are not consumers, see 14.4.

12. Defective products (lack of conformity) and complaints

12.1 We are liable for a defect that already existed at delivery for 2 years from delivery. A defect means that the product does not conform to the contract. Examples:

• the product is damaged, spoiled or contaminated;
• the product had already passed its expiry date at delivery;
• the product is not the one you ordered, or is missing;
• the product does not have the characteristics stated on the label or the product page.

If a defect becomes apparent within 1 year of delivery, it is presumed to have existed at delivery, unless we prove otherwise.

12.2 Notify us of the defect within 2 months of the day you notice it and describe it precisely. You can assert your rights arising from the defect in court within 2 years of the day you notified us of the defect.

12.3 How to submit a complaint:

• in My Junai, at the order, with the "Complaint" form (describe the defect and add up to 5 photographs); the form is available for 2 years and 2 months from delivery;
• by e-mail at hi@junai.life;
• by post to our address.

State the order number, the product and a description of the defect, and if possible attach photographs.

12.4 What you are entitled to: you can first demand that the defect be remedied free of charge. For our products this means replacement with a new, flawless product. We carry out the replacement within a reasonable time, within 30 days at the latest. If replacement is not possible or we do not carry it out in time, or if the defect is such as to justify it, you can demand a proportionate reduction of the price or withdraw from the contract and demand a refund. In addition, you have the right to compensation for damage under the law.

12.5 Everything is free of charge for the buyer. In the case of a justified complaint we bear all costs, including the postage for returning the product if you have to return it. We reimburse the return postage, so keep the proof of payment. Often returning the product is not necessary. If we need it, we will tell you together with instructions.

12.6 Refund: we make the refund within 8 days at the latest of receiving the returned product or proof that you have sent it back (if return is not necessary, from approval of the complaint). We refund the money to your payment method, and for cash on delivery to your IBAN. For the refund we issue a credit note.

12.7 If we believe there is no defect, we notify you in writing with reasons within 8 days of receiving the complaint.

12.8 Changes resulting from failure to follow the storage or use instructions, or arising after the expiry date stated on the product, are not considered a defect. The quality of the product after that date is no longer guaranteed. Therefore do not use the product after its expiry date. A defect that already existed at delivery remains a defect even if you notice it later.

12.9 The right of withdrawal (Article 11) and the rights arising from a defect are separate rights. You can use whichever suits you better.

13. Complaints and dispute resolution

13.1 You can send us a complaint at hi@junai.life, by post or by telephone on +386 59 089 670. We confirm receipt within 5 business days. We handle the complaint and reply as soon as possible, usually within 15 days.

13.2 We resolve disputes amicably.

13.3 Out-of-court resolution of consumer disputes: Junai does not recognise any out-of-court consumer dispute resolution body (ADR body) as competent to resolve disputes initiated by a consumer. Nevertheless, you can lodge a request with any body on the list kept by the ministry responsible for the economy (gov.si, "Izvensodno reševanje potrošniških sporov"). If we do not resolve the complaint in your favour, in our reply we will name the competent ADR body and state whether we will participate in the procedure.

13.4 The European Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025. For cross-border disputes, assistance is provided by the European Consumer Centre (ECC) in your country.

14. Invoices and purchases for businesses

14.1 We issue the invoice in electronic form. You can access it through the link in the e-mail and in My Junai. We do not send a printed invoice. For cash on delivery we issue the invoice after you receive the parcel.

14.2 If you want an invoice made out to a company, select "I want an invoice for a company" at checkout and enter the name, address, company registration number and VAT identification number.

14.3 A business established in another EU country that has a valid VAT identification number, verified in the VIES system, receives an invoice without VAT (VAT-exempt intra-Community supply of goods). The tax is accounted for by the buyer. If the number is not valid in VIES or the system is unavailable, we charge VAT. Businesses established in Slovenia receive an invoice with VAT.

14.4 For buyers who are not consumers, the provisions of these terms that derive from consumer protection rules (in particular the right of withdrawal under Article 11) do not apply. The Slovenian Obligations Code applies to them. They must notify visible defects within 8 days of receipt, and hidden defects within 8 days of discovery, at the latest within 6 months of receipt.

15. Refer a Friend programme

15.1 From My Junai you can invite a friend. On their first purchase the friend receives a discount in the amount shown in the invitation. The condition is that they place the order with the e-mail address to which they received the invitation, and within the validity of the invitation.

15.2 When your friend's order can no longer be returned (after the withdrawal period has expired), you receive a credit in the amount shown in My Junai. The credit is automatically deducted from your next purchase in the cart. It cannot be exchanged for cash or transferred. It is valid for as many days as stated in My Junai and in the credit notification.

15.3 You cannot invite yourself or your other accounts. Nor can you invite someone who invited you. In case of misuse we may cancel the discount or credit.

15.4 We may change or end the programme. Credits already earned are valid until their expiry.

16. Product reviews

16.1 Reviews on junai.life can be submitted only by buyers who have bought and received the product, through a personal link after delivery. We do not give rewards for reviews.

16.2 We show the average rating of a product once the product has at least 5 approved reviews. We publish positive and negative reviews under the same rules.

16.3 How we verify, moderate and display reviews is described on the page How we verify reviews.

16.4 By submitting a review you give us a free, non-exclusive licence to publish its content (text, stars and photographs) on junai.life and in our product catalogues. The licence lasts until you revoke the publication. You are responsible for ensuring that the review does not infringe the rights of others.

17. JunAI Match, JunAI Coach and other informational tools

17.1 JunAI Match suggests products on the basis of your answers. JunAI Coach prepares a general exercise plan. The calculators (Junai Lab) give informational calculations. The tools are free of charge and intended for adults.

17.2 The suggestions are general and partly generated automatically, including with artificial intelligence. They are not medical, nutritional or other professional advice and do not replace it. A food supplement is not a substitute for a balanced and varied diet and a healthy lifestyle. If you have health problems, take medication, are pregnant, breastfeeding or have an injury, consult a doctor or pharmacist before using the products or starting exercise.

17.3 You are responsible for the accuracy of the data you enter. You do not have to buy anything to use the tools.

18. Liability

18.1 We are liable for products in accordance with the law, in particular for defects (Article 12) and for defective products that cause damage.

18.2 We are not liable for damage arising from use of a product contrary to the instructions and warnings on the label, from exceeding the recommended dose, or from use that is not recommended for your state of health. We are also not liable for individual reactions to ingredients that are stated on the label, or for use after the expiry date.

18.3 We make an effort to ensure that the website works without interruption, but we cannot guarantee uninterrupted availability. For damage caused by temporary unavailability of the website or of the free tools (Article 17), we are liable only if we caused it intentionally or through gross negligence.

18.4 Nothing in these terms excludes or limits our liability for damage caused intentionally or through gross negligence, for damage resulting from death or injury to health, or for liability that cannot be limited by law.

18.5 We are not liable for delay or non-performance due to force majeure (for example natural disasters, epidemics, general disruption at delivery services, measures of the authorities). We will notify you in that case. Your rights of withdrawal and refund remain unchanged.

19. Use of the website, content and reporting illegal content

19.1 The content on junai.life (texts, photographs, the Junai brand, logos, design) is our property or is used with permission. Without our written permission it may not be copied or used for commercial purposes.

19.2 Automated scraping of data from the website, attempts to break in or disrupt its operation, and placing false orders or reviews are prohibited.

19.3 The single point of contact for authorities and users under Regulation (EU) 2022/2065 (Digital Services Act) is hi@junai.life. We communicate in Slovenian, Croatian and English. At the same address you can report content on our site that you believe is illegal, for example a review. State the link to it and the reason. We handle the report carefully and within a reasonable time and notify you of the decision. If we remove the content, we also notify the author of it, with reasons.

20. Data protection and communications

20.1 We process personal data in accordance with the General Data Protection Regulation (GDPR) and the Slovenian Personal Data Protection Act (ZVOP-2). Details are in the Privacy Policy, and on cookies in the Cookie Policy.

20.2 We send you e-mails and SMS messages related to the order, delivery, subscription and complaint because they are necessary for performance of the contract. After delivery we may ask you by e-mail for a review of the products you bought. We send you news only if you subscribe to it or if the law allows it for our customers. You can unsubscribe from both at any time with the link in the message.

21. Wholesale (B2B)

These terms apply to purchases in the online shop. For wholesale and the partner programme (purchases for resale, for pharmacies, shops, studios and the like), special terms or a contract apply. More at hi@junai.life.

22. Governing law and jurisdiction

22.1 The contract is governed by the law of the Republic of Slovenia. If you are a consumer resident in another country, the choice of law does not deprive you of the protection afforded to you by the mandatory provisions of the law of the country of your habitual residence.

22.2 A consumer may bring proceedings before a court in Slovenia or in the country of their residence. We may sue a consumer only in the country of their residence. For disputes with buyers who are not consumers, the court with subject-matter jurisdiction in Ljubljana has jurisdiction.

23. Changes to the terms and transitional provisions

23.1 Each order is governed by the terms that applied when it was placed.

23.2 We may change the terms, for example because of changes in regulations or in our offer. We publish changes on this page with a new effective date. For existing subscriptions we notify you of material changes by e-mail at least 30 days before they take effect. If you do not agree with the changes, you can cancel the subscription free of charge until then.

23.3 Transitional provision: these terms (version 2.0) apply to orders placed from 17 October 2026 onwards. Orders placed before that date are governed by the previous terms. Where these terms are more favourable to you, we apply these terms. For subscriptions concluded before that date, these terms apply from the first renewal that falls 30 days after the e-mail notification.

23.4 If a provision is found to be invalid, this does not affect the validity of the other provisions.

23.5 The terms are published in several languages with the same content. Where the law of the country to which we deliver requires different rules, these are stated in the same Article as a specially marked paragraph for consumers in that country. If the language versions differ, the version in the language of the country of the consumer's residence applies to the consumer, if published, and otherwise the Slovenian version.

Annex: Withdrawal form

Complete and send this form only if you wish to withdraw from the contract. Instead of it you can use the button "Withdraw from the contract" in My Junai or write to us by e-mail.

To: Junai, nutricionistični inženiring, d.o.o., Dunajska cesta 5, 1000 Ljubljana, Slovenia, e-mail: hi@junai.life

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

• Order number: ______________________
• Goods (products and quantities): ______________________
• Ordered on (*) ____________ / received on (*) ____________
• Name of consumer(s): ______________________
• Address of consumer(s): ______________________
• IBAN for the refund (only for cash on delivery): ______________________
• Date: ____________
• Signature of consumer(s) (only if this form is notified on paper): ______________________

(*) Delete as appropriate.