YOUR SATISFACTION IS

We want you to be satisfied with every order. Here is a short overview of delivery, payment, returns and complaints. All the details are in the General Terms and Conditions.

Delivery

• Pošta Slovenije delivers to Slovenia, Packeta to other countries.
• We usually dispatch the parcel within 1 business day. The approximate delivery time and the delivery price are shown in the cart.
• Above the amount shown in the cart, delivery is free.
• After dispatch you receive a tracking number.
• We are responsible for the parcel until you receive it. If it is damaged or does not arrive, write to us. At no cost to you, we send a new one or refund your money.

Payment

• You can pay by card, with Apple Pay or Google Pay, or with other online methods shown at checkout. Payments are processed by Stripe.
• With cash on delivery you pay on receipt. You see any surcharge before you place the order. We do not charge it for a subscription.
• Prices include VAT. You will find the invoice in the e-mail and in My Junai.

Withdrawal from the contract – refund within 14 days

• You can withdraw within 14 days of receipt without giving a reason. You do this in My Junai with the button "Withdraw from the contract", by e-mail at hi@junai.life or with the form from the general terms.
• You can return unopened products. Products in sealed packaging that you open after delivery cannot be returned for health protection and hygiene reasons.
• Send the products within 14 days of withdrawal to Junai d.o.o., Dunajska cesta 5, 1000 Ljubljana, Slovenia and write the order number on the parcel. You pay the return postage yourself.
• We refund the money, including the cost of standard delivery, within 14 days of withdrawal at the latest. We may withhold the refund until we have received the products or you send us proof that you have sent them back. We refund it in the same way as you paid. For cash on delivery we transfer it to your IBAN.

Orders placed before 17 October 2026: for unopened products from these orders, the period of 60 days from receipt of the parcel, as published at the time of purchase, continues to apply.

Complaint – defective product

• We are liable for a defect that appears within 2 years of delivery. A defect is, for example, a damaged or spoiled product, a wrong or missing product, or a product whose expiry date had already passed at delivery.
• Notify us of the defect within 2 months of the day you notice it. The fastest way is in My Junai with the button "Submit a complaint" (description and photographs). You can also write to us at hi@junai.life or send a letter.
• A complaint is free of charge for you. We send you new products or refund your money. If you have to return the product, we reimburse the postage; keep the proof of payment.
• We remedy the defect within 30 days at the latest. We refund the money within 8 days of receiving the returned products at the latest.

Not satisfied?

Write to us at hi@junai.life or call +386 59 089 670. For out-of-court dispute resolution, read Article 13 of the General Terms and Conditions.