YOUR SATISFACTION IS COMPLETELY ASSURED

YOUR SATISFACTION IS OUR #1 PRIORITY

Customer satisfaction is Junai's guiding philosophy. All of our products were all designed to improve your life and lifestyle, and our customer service aims to do the same. Everything that leaves our warehouse has gone through quality control at multiple steps, starting at the farm and enduring all the way to our offices, all the way until your order is sent in the mail.

You deserve nothing but the very best and we will do everything in our power to ensure that your life is better with Junai than without it.

THE RIGHT TO RETURN PRODUCTS

Even with great products and loyal customer support, not everything goes 100% according to plan. In that event, you of course have the right to return or replace our products when they don't meet your satisfaction.

60 DAYS TO MAKE A RETURN

If your order isn't quite right, let us know within 60 days of receiving your package by sending an email to hi@junai.life. Include:

• Order ID no.

• Name of the product you are returning

• Reason for the return (purely informative, so we can know how to improve)

RETURN ADDRESS AND SHIPPING DETAILS

Once you send us an email, the shipping address is:

• Dunajska 5, 1000 Ljubljana, Slovenia.

We recommend using registered mail to send products back in order to assure it arrives promptly and with no complications.

DAMAGED ITEMS

Received a damaged item?

That's definitely not okay, and we want to make it right. Please email us within 3 days of receiving your damaged order with your order number, a photo of the damage, and a quick description of the issue. We'll get back to you promptly with a refund or replacement.

WRONG OR MISSING ITEMS

Same deal – email us your order number and photos of what you received (box, label, and products) within 3 days, and we'll sort out a replacement or refund as quickly as we can.

WE WILL PROCESS ALL COMPLETE CLAIMS

We will regretfully be unable to resolve claims that do not contain all the information listed above. So, to ensure the prompt and satisfactory resolution to your claim, be sure to provide as much information as possible.

To be eligible for a refund, the product needs to be unused, unopened, and in its original packaging. Once we receive and check it, we'll refund you the same way you paid, within 14 days of receiving the returned item. The cost of return shipping is covered by you, unless we sent you the wrong or a damaged item – in that case, it's on us.